YOUR QUESTIONS, OUR ANSWERS

Frequently Asked Questions

FAQ’s

  • Sera Creative Studio offers a comprehensive range of services to elevate your brand, including Social Media Management, Branding and Graphic Design, Content Creation, UGC Management, Print and Packaging Design, Email Marketing and Website Design and Development. We cater to startups, established businesses, and those looking for a brand refresh.

  • We are based in Noosa, Australia, but our services are offered globally, delivering exceptional results no matter your location.

  • Yes, we proudly work with clients from around the world. Our team is experienced in managing international projects, ensuring clear communication, and delivering on time, regardless of time zones.

  • Absolutely. We understand that every business is unique, and so are its needs. While we offer standard packages, we also create bespoke packages tailored to your specific goals, budget, and brand vision.

  • Project availability can vary based on our current workload, but we strive to accommodate new clients as soon as possible. Once you reach out, we'll schedule an initial consultation to discuss your needs and set a start date that works for both of us.

  • After our initial consultation, we'll guide you through the onboarding process, which includes a detailed brief, project timeline, and a personalised strategy tailored to your brand. We ensure a smooth start so we can hit the ground running.

  • We believe in open, transparent communication. You’ll have a dedicated project manager who will keep you updated throughout the process. We use various communication tools, including emails, video calls, and project management platforms, to ensure you are informed every step of the way.

  • Our payment structure typically includes a 50% deposit upfront and the remaining balance upon project completion, or paid monthly depending on the service. For larger projects or ongoing services, we offer customised payment plans to suit your needs.

  • Yes, your input is invaluable. We involve you at every stage of the process, from initial concepts to final approvals, ensuring the final deliverables meet your expectations.

  • We are a full-service studio with a wide network of talented creatives. If you need something beyond our core offerings, let us know—we’ll do our best to accommodate your needs or recommend trusted partners.

  • Every business is unique, and so are its needs. Whether you're a startup, looking for a brand refresh, or needing strategic content to elevate your presence, Sera Creative Studio offers a personalised approach that aligns with your business goals. Our team is dedicated to delivering high-quality, bespoke solutions that help your brand grow and connect with its audience.

  • Simply reach out to us via our contact page or send us an email. We’ll schedule a discovery call to learn more about your project, answer any additional questions, and start planning how we can elevate your brand.

Reach out to our team today, and we’ll be happy to guide you through our services, answer your queries, and discuss how we can bring your brand vision to life.

Elevate your brand with Sera